English Language Matters: Student Life - Student Support

When you are deciding to study overseas, or choosing a school there is a lot of information you need to know.

If you can't find the information you require on this website to help you make your decision, try visiting some of the links we have provided to other websites which may be able to help you: useful links.

If you still can’t find the answer please contact us.

Advice and Support

At English Language Matters Limited each learner matters and we demonstrate our concern for the wellbeing of our students by providing caring staff to support you if there is a problem. If at any time you feel you need support, it doesn’t matter how big or small the problem is you can access a number of people.

These people are:

• Student Welfare – Sharron
• Principal – Sharron
• Teachers – Jo, Meg, Amber, Debbie, Carolyn, Aaron, Robyn Anna, Sharron
• Administration – Karina & Alisa

Please don’t be afraid to speak to someone when you have a problem or if you are unhappy about anything. We have people who can and want to help you.

If you have a complaint we can only help if we know what your complaint is. Please talk to someone about it so that we can make the changes that will help to make things better for you. If you don’t feel happy talking to someone please write down your problem and put it in the Suggestion Box in the foyer.

The Student Welfare Director is able to provide you with advice on all aspects of life in New Zealand. There are folders in the Administration office with information and commonly used official forms for visas, rental agreements, driving, health and many others. We are here to help you with all aspects of your life in New Zealand. You can also contact the Citizens Advice Bureau, 301 Moray Place, 0800 367 6166 or any of the support agencies listed in the Youth Service brochure.

Also see our useful links page for links to support services.

Foreign Language Advisors

We also have Foreign Language Advisors whom you may contact to help you if you need to speak in your own language. They are:

• Alice Chen – Taiwanese
• Alisa (Assistant administrator) - Thai
• Praew – Thai
• Lisa Kim – Korean
• Bernard Thornton – French
• Hu Chen Tang (Marketing Manager) – Chinese
• Karina Benavides-Moore (Administrator) – Spanish
• Meg Kornmayer (Teacher ) – German
• Sharron Verberne-Heazlewood (Principal/Teacher) – Japanese
• Amilcar Oliveira (Teacher) – Portugese

SUMMARY CODE OF PRACTICE FOR THE PASTORAL CARE OF INTERNATIONAL STUDENTS

Summary Code of Practice for the Pastoral Care of International Students

 When students from other countries come to study in New Zealand, it is important that those students are well informed, safe, and properly cared for. New Zealand educational providers have an important responsibility for international students’ welfare. >>More information here<<